Privacy policy
Privacy Summary
Your privacy is important to us. We collect limited personal information in order to operate our online store, process orders, provide customer support, and improve your shopping experience.
When you visit our website, certain information such as your device, browsing activity, and interaction with our website may be collected through cookies and similar technologies.
When you place an order, we collect information such as your name, address, email, phone number, and payment details to process and deliver your purchase.
We work with trusted service providers including Shopify, Google, Meta (Facebook and Instagram), TikTok, Pinterest, and Klaviyo to operate our store, analyze website performance, and communicate with our customers.
We do not sell your personal information.
You can contact us at hello@joiliving.com if you have questions about how your information is used.
Privacy Policy
Last updated: March 9, 2026
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from joiliving.com (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.
We collect Device Information using the following technologies.
Cookies are data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
Log files track actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.
Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.
How We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site, including processing your payment information, arranging shipping, and providing invoices and order confirmations.
Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud, and provide you with information or marketing communications related to our products or services in accordance with the preferences you have shared with us.
We use the Device Information that we collect to help screen for potential risk and fraud, particularly your IP address, and more generally to improve and optimize our Site. For example, we use this information to generate analytics about how customers browse and interact with the Site and to assess the success of our marketing and advertising campaigns.
We may also use Device Information to provide targeted advertising and marketing communications across social media platforms and the web.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and support marketing and advertising activities. These technologies may collect information about your browsing behavior, device, and interaction with our website.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.
Sharing Your Personal Information
We share your Personal Information with third parties to help us operate our business and provide our services.
For example, we use Shopify to power our online store. Shopify processes certain personal information on our behalf in order to provide e-commerce services such as payment processing, order management, and website hosting.
We use analytics and advertising partners such as Google to understand how visitors use our website and to improve our services.
We also use marketing and advertising platforms including Meta (Facebook and Instagram), TikTok, and Pinterest to measure advertising performance and deliver relevant advertisements to potential customers.
We use Klaviyo as our email marketing and customer communication platform. Klaviyo helps us send newsletters, marketing messages, and order-related communications.
These partners may collect certain information about your interaction with our website through cookies, pixels, tags, and similar tracking technologies.
We use tracking technologies such as pixels and advertising tags provided by advertising partners including Meta, Google, TikTok, and Pinterest. These technologies help us understand how visitors interact with our website, measure the effectiveness of our marketing campaigns, and deliver relevant advertisements to users across different platforms.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests for information, or to otherwise protect our rights.
Behavioral Advertising
As described above, we may use your Personal Information to provide targeted advertisements or marketing communications that may be of interest to you.
You can learn more about how targeted advertising works by visiting the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of certain targeted advertising platforms through the following services.
Facebook and Instagram advertising settings
Google advertising settings
TikTok privacy settings
Pinterest advertising settings
You may also opt out of some targeted advertising services by visiting the Digital Advertising Alliance opt-out portal at http://optout.aboutads.info.
Do Not Track
Please note that we do not alter our website’s data collection and usage practices when we see a Do Not Track signal from your browser.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to access the personal information we hold about you, request corrections, or request deletion of your data.
If you would like to exercise these rights, please contact us using the contact information below.
California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to request access to the personal information we collect about you, request deletion of your personal information, and request information about how your data is used.
To exercise these rights, please contact us at hello@joiliving.com.
For customers located in the European Economic Area, we process your information in order to fulfill contracts we may have with you, such as when you place an order, or to pursue our legitimate business interests as described above.
Your information may be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@joiliving.com.
You can also contact us by mail at:
Joi Living
c/o Merih Tasbas
Sandfjärdsgatan 105
120 56 Stockholm
Sweden
