All orders are trackable and you can follow your transaction via your account page.

Shipping cost

Free shipping for orders over 600 sek and more. Applies for Sweden only. 
Shipping for your order (within Sweden) is only 49 SEK, ensuring a cost-effective and convenient delivery option. We believe in providing you with affordable shipping solutions, allowing you to enjoy your purchases without breaking the bank. With a flat rate of 49 SEK, you can have your items delivered promptly and securely to your doorstep. It's our way of enhancing your shopping experience by keeping shipping costs reasonable and transparent. Shop with confidence, knowing that your delivery won't add unnecessary expenses to your overall purchase.

We aim to dispatch all orders within 3 business day from when the order was placed. Please allow 1 business days to receive your shipping confirmation and tracking information.

All orders are processed and fulfilled in our warehouse in Stockholm, Sweden.

Shipping rates & zones

Sweden  from 49 SEK 
Denmark  90 DKK
Finland 9 EUR
Germany 99 SEK
EU 99 SEK 
North America (Canada, US) 19 USD

*Selected countries only

Free returns
As a Joi customer, you always have 100 days free return policy within Sweden. Please contact for instructions. 

For any further information on carriers, shipping times, and tracking information please feel free to submit a request to our customer support team at

Please keep in mind that once your order has been dispatched, is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact the respective postal service, to ensure the safe and timely delivery of your purchase. We will assist you in recovering an item to the best of our abilities, however, will not provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.

Customs, taxes, duties, and fees is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government. Since these duties and taxes differ between different countries and states we are unable to provide an estimated cost. For further information, you will have to contact your local customs office. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.


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