Shipping & Returns

All orders are trackable and you can follow your transaction via your account page on Urban Joi .

Free shipping
At Urban Joi we offer free shipping within Sweden when your order exceeds SEK 500 or more. Here is a link to a Google currency calculator.

We aim to dispatch all orders within 1 business day from when the order was placed. Please allow 1 business days to receive your shipping confirmation and tracking information.

All orders are processed and fulfilled in our warehouse in Stockholm, Sweden.

Enjoy free standard shipping on all orders over SEK 500*. Here is a link to the Google currency calculator. In case you don't absolutely love your order, you can send it back to us. Just send an email to hello@urbanjoi.com & we'll send you instructions.

Shipping rates & zones

* Selected countries only

Free returns
As an Urban Joi community member, you always have a 100-day free return policy. Please contact hello@urbanjoi.com for instructions.

Support
For any further information on carriers, shipping times and tracking information please feel free to submit a request with our customer support team at hello@urbanjoi.com .

Please keep in mind that once your order has been dispatched, urbanjoi.com is not responsible for any losses or damages. It's the customer's responsibility to follow the tracking information provided and contact the respective postal service, to ensure the safe and timely delivery of your purchase. We will assist you in recovering an item to the best of our abilities, however, will not provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.

Customs, taxes, duties, and fees
Urbanjoi.com is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government. Since these duties and taxes differ between different countries and states, we are unable to provide an estimated cost. For further information, you will have to contact your local customs office. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.